Complaints

File a complaint against a licensee or an individual you suspect of performing Unlicensed Activity. The professions and businesses regulated by the Florida Department of Business and Professional Regulation (DBPR) and the disciplinary action that may be taken is administrative in nature (e.g., reprimand, fine, restriction of practice, remedial education, administrative cost, probation, license suspension or license revocation). DBPR and the Building Department cannot represent you in civil matters to recover fees paid or seek remedies for injuries. You may wish to consult a private attorney regarding these matters.

Notice Regarding Florida Public Records Law

Under Florida law, all communications received by this Department are public record unless a specific exemption applies in statute. Please refer to Chapters 455 and 119, Florida Statutes for applicable exemptions.
 

False Official Statements

Section 837.06, Florida Statutes, states that whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree.
Examples of issues which may not be within the authority of the department include:

• Some fee and price disputes
• Disagreements over contract terms
• Some quality of workmanship issues
• Some consumer problems with hotels and restaurants
• Maintenance of condominium common areas
   

To File a Complaint

Florida DBPR Customer Contact Center is available at (850) 487-1395 or use their convenient contact form for assistance. See Tips for Hiring Licensed Professionals! Your project is very important to us, but if you find yourself in a situation where your contractor is unresponsive, not performing work according to the contract terms or is doing anything illegal, you have the right to file a complaint.

 

Contractor & Construction Professionals

Miami-Dade County is responsible for local licensing and enforcement (registered contractors, journeymen, etc.) and as the property owner, you should be proactive in verifying the status of individuals working on your home or your business.

The County will also support complaints going to the state licensing board.

• File Contractor Complaints:  Miami-Dade County (miamidade.gov)
• Contractor complaint form:  complaint-contractor.pdf (miamidade.gov)
• Suspected Unlicensed Activity form:  reporting-unlicensed-activity.pdf (miamidade.gov)
• Contractor Research:  Miami-Dade County - Building and neighborhood Compliance Office (miamidade.gov)
• For additional information or to speak with a county administrative officer, please reach Ms. Priscilla Rodriguez at (786) 315-2565 or  priscilla.rodriguez@miamidade.gov 

The  State of Florida is also responsible for certified (licensed) contractors and trades:

• Verify state licenses and complaint info  here.
• Unlicensed activity can be reported  here.

Design Professionals (Architects & Engineers)

The State of Florida is responsible for complaints against design professionals.

• File a complaint against an architect or related business here.
• File a complaint against an engineer here.
• File a complaint against an interior design here.
• To file a complaint against a real estate agent, associate, or broker, landscape architect, home inspector or mold remediator, please click here.

Other Service Requests

Please use the Doral311 portal to

• Make a General Service Request for Public Works (Streets, signs, traffic signals, potholes, etc.)
• Report Graffiti or Vandalism
• Report Illegal Construction or Work Without Permit
• Report Illegal Dumping
• Noise Complaints
• Odor Complaints
• Report Maintenance Needs at one of our Parks
• Police Tip
• Trolley Service

City of Doral Building Team Member Complaint or Compliment

Our goal is to provide top quality customer service no matter what transaction is taken, whether you are meeting with a clerk in the Solution Center, reviewing comments with a Plans Examiner or understanding your inspection with your field inspector. If this interaction did not go well or you feel we could improve, we want to know about it. If something met or exceeded your expectations, we would love to hear about that, too. Want to set up a virtual meeting, in-person meeting, or just receive a return phone, we’re here to help. Submit complaints and compliments here!

 Submit Complaint